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Discount and Additional Services

Introduction

In Stackbill, Discount and Additional Services refer to two important aspects of pricing customization for customers:

  1. Discounts: Discounts allow administrators to offer reduced pricing to customers based on various types such as User-based and billable items.

  2. Additional Services: These refer to supplementary services that customers can add to their existing plans. These services may include monitoring, security, technical support, backup options, or any other value-added services that were not part of the original service package.

User-Based Service Cost & Discount

1. Navigate to the Billing Section :

  • Login into the admin portal.

  • From the admin dashboard, navigate to Billing.

  • Under Billing, select the Discount and Additional Services option.

2. Select the Account :

  • From the list of customer accounts, select the account name for which you wish to configure the additional service cost.

  • The portal will display all relevant details for the selected account.

3.Additional Service Details :

  • In the field provided, enter the Additional Service name. This could be services like Monitoring, Premium Support, Backup Services, etc.

4. Enter the billing cycle :

  • This value indicates how long the additional service charge will reflect in the invoice.

    Example: If the value is set to 2, the cost of the additional service will appear in the next two billing cycles (invoices).

5. Select the Starting Month :

  • Choose the Starting Month for the additional service cost to take effect. The system will start applying the charges from this date in the customer’s invoice.

6. Choose the Service type :

  • Select the service type as user-based from the drop-down list.

7. Adjustment Percentage :

  • In this field, you can enter either a positive or negative percentage to adjust the customer’s bill.

    • Positive values represent additional service charges.
    • Negative values represent discounts.

Examples:

  • If you enter 10%, this represents a 10% service charge adjustment for the selected user or billable items.
  • If you enter -10%, this represents a 10% discount for the selected user or billable items.

8. Save the Configuration :

  • Click the Save button once all the fields are filled in.
  • The portal will notify you that the additional service adjustment has been successfully created.

Billable Item Cost & Discount

This type in admin portal allows you to configure adjustments to a customer's bill, either by applying discounts or additional charges (service costs). This can be applied to the specific billable items like virtual machines (VMs), storage, IP addresses, etc. You can also control when the adjustments start and for how many billing cycles they apply.

1. Navigate to the Billing Section :

  • Login into the admin portal.

  • From the admin dashboard, navigate to Billing.

  • Under Billing, select the Discount and Additional Services option.

2. Select the Account :

  • From the list of customer accounts, select the account name for which you wish to configure the additional service cost.

  • The portal will display all relevant details for the selected account.

3.Additional Service Details :

  • In the field provided, enter the Additional Service name. This could be services like Monitoring, Premium Support, Backup Services, etc.

4. Enter the billing cycle :

  • This value indicates how long the additional service charge will reflect in the invoice.

    Example: If the value is set to 2, the cost of the additional service will appear in the next two billing cycles (invoices).

5. Select the Starting Month :

  • Choose the Starting Month for the additional service cost to take effect. The system will start applying the charges from this date in the customer’s invoice.

6. Select the Type of Adjustment:

  • User-Based: The adjustment will be calculated on the total invoice amount for the customer.

7. Adjustment Percentage :

  • In this field, you can enter either a positive or negative percentage to adjust the customer’s bill.

    • Positive values represent additional service charges.
    • Negative values represent discounts.

Examples:

  • If you enter 10%, this represents a 10% service charge adjustment for the selected user or billable items.
  • If you enter -10%, this represents a 10% discount for the selected user or billable items.

8. Select the Billable Item :

  • Choose the specific billable item where the adjustment will apply.

  • Billable items could include such as VM, Storage, Template, IP, Snapshot, Bandwidth, Loadbalancer, Portforwarding, VPN, VMschedule, NetworkOffering, VPC, Kubernetes cluster, Secondary IP address, Template License, Reserved Offering, Bundle VM & Reseller Plan.

9. Save the Configuration :

  • Click the Save button once all the fields are filled in.

  • This will save the discount or additional service adjustment, and the system will apply it based on the billing cycle and start month.

  • The system will confirm that the discount or service adjustment has been successfully created.

Other Service Options

Disable the discount and additional service

The Disable Action is a process in Stackbill that allows you to temporarily deactivate a service. When a service is disabled, customers will no longer have access to it, and it will stop functioning until re-enabled. This action is useful when a service is no longer required, under maintenance, or when it needs to be phased out temporarily.

1. Navigate to the Billing Section :

  • Login into the admin portal.

  • From the admin dashboard, navigate to Billing.

  • Under Billing, select the Discount and Additional Services option.

2. Select the service to disable:

  • Identify the service you want to disable from the list. This could be any type of service offered to the customer, such as a VM service, storage plan, or additional service.

3. Initiate the Disable Action :

  • Once you’ve selected the service, Click on the Disable action icon. This will open a confirmation prompt asking you to verify the disable action.

4. Confirm the Disable Action :

  • In the confirmation window, review the details and click the "Disable" button to proceed.
  • By confirming, the portal will deactivate the selected service, meaning customers will no longer be able to access it until it is enabled again.

5. Service Successfully Disabled :

  • After confirming, the selected service will be disabled, and a success message will typically be displayed confirming that the service is no longer active.