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Introduction

Help Docs refer to the collection of documentation designed to guide users in understanding and using a specific cloud service available in the portal. These documents serve as a help center and are essential in providing technical assistance to users by covering various topics such as features, troubleshooting steps, best practices, and more. The Help Docs typically consist of User Guides, FAQs, Knowledge Base Articles, and How-To Tutorials that are organized in a way that makes it easy for users to find the information they need.

Comprehensive User Guides:

  • Help Docs typically include detailed user manuals step-by-step guides that walk users through the various features of the service or software.

  • They cover everything from the basics of getting started to advanced configurations and customizations, ensuring that users of all skill levels can find the information they need.

Troubleshooting Guides:

  • These documents are focused on helping users resolve common problems they may face while using the service or software.

  • They usually contain error explanations, step-by-step solutions, and advice on what to do when encountering specific issues.

Search Functionality:

  • Most Help Docs systems include a search bar or index feature that makes it easy for users to locate the specific information they need.

  • Users can search by keywords, error messages, or feature names to get to the relevant section of the documentation quickly.

Updates and Revisions:

  • Help Docs are usually updated regularly to reflect changes to the portal. New features, bug fixes, and enhancements are documented to keep users informed of the latest updates.

  • Users can often find release notes that describe these changes.