Messaging
Messaging Configuration
The Messaging feature in the admin portal allows administrators to set up and manage messaging services within the Cloud Management Platform (CMP). This feature enables configurations related to messaging between the CMP and its users, providing essential communication tools for effective management and support of cloud resources.
Enable SMS Gateway Service
The Enable SMS Gateway Service feature in the admin portal allows administrators to configure an SMS gateway, which enables the Cloud Management Portal (CMP) to send and receive SMS text messages. This feature is essential for incorporating SMS-based functionalities within the CMP, especially for user verification and notification purposes.
An SMS Gateway allows the CMP to send and receive SMS messages over telecommunications networks. By enabling the SMS Gateway Service, the CMP can send automated SMS notifications to users, such as OTPs for login or verification codes during signup, using the global telecom network.
1. Steps to Enable SMS Gateway Service :
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Login into the admin portal.
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Navigate to the Config section by clicking on the Config icon in the portal menu.
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Under CMP Config section, click on the Feature Configuration link.
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Select the Messaging tab to lists all the messaging related features available for configuration.
2. Enable or Disable the Feature :
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Look for the option labeled Enable SMS Gateway Service in the list of feature configurations.
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Use the toggle switch to Enable or Disable the Feature.

- The portal will automatically update the changes.
3. Effect in Admin Portal :
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Navigate to User Portal > Config > My Organization > SMS Gateway .
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Input the necessary credentials and settings required by your SMS provider, such as the API key, authentication details, and endpoint URL.
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Additionally, you can configure the SMS gateway when logging in and updating your profile.

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After entering all necessary details, click the Update button to save the configuration.
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This activates the SMS Gateway Service and enables SMS notifications and verifications for users in the CMP.
4. Effect in User Portal :
- Once the SMS Gateway Service is enabled and configured in the admin portal, users will experience during the signup process, users will receive a one-time verification code via SMS to verify their phone number.

- This verification ensures that only users with a valid mobile number can complete the signup process.
Enable 2FA Authentication
The Enable 2FA Authentication feature in the admin portal allows administrators to enhance the security of user accounts by enabling two-factor authentication (2FA). 2FA is an additional security layer that requires users to verify their identity using two forms of authentication before they can access their accounts. This method provides stronger protection than single-factor authentication (SFA), which relies solely on a password.
Two-factor authentication is crucial for organizations that need a higher level of security, as it mitigates the risk of unauthorized access. With 2FA enabled, users are required to provide two different authentication factors:
- Something They Know (e.g., a password or PIN).
- Something They Have (e.g., a TOTP code from an authenticator app or a static PIN).
This feature is particularly beneficial because:
- It Reduces Security Risks: Even if a user's password is compromised, the additional verification step makes it challenging for an attacker to access the account.
- Improves Security Compliance: Many regulatory and security standards mandate the use of 2FA to protect sensitive information.
- Enhances User Trust: Users can feel more secure knowing that their accounts are protected with an extra layer of authentication.
1. Steps to Enable 2FA Authentication :
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Login into the admin portal.
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Navigate to the Config section by clicking on the Config icon in the portal menu.
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Under CMP Config section, click on the Feature Configuration link.
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Select the Messaging tab to lists all the messaging related features available for configuration.
2. Enable or Disable the Feature :
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Look for the option labeled Enable 2FA Authentication in the list of feature configurations.
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Use the toggle switch to Enable or Disable the Feature.

- The portal will automatically update the changes.
3. Effect in User Portal :
- Navigate to User Portal > Company > Profile > My Profile and select the Two-Factor Authentication option.

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After clicking on the Two-Factor Authentication option in their profile, users can select from the following methods:
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TOTP Authenticator: Users can scan a QR code with their authenticator app to link their account, enabling time-based, one-time passwords for 2FA.
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Static PIN: Users can set a custom PIN that will be used as the second factor during login.
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- Once 2FA is configured, users will be prompted to enter their password and then verify their identity with the additional 2FA method (either by entering the TOTP code from the authenticator app or the static PIN).

- This two-step verification process enhances account security, making it more challenging for unauthorized users to access sensitive information.